FAQs

Reach out via WhatsApp or phone at 97889378 for any inquiries, we are here to assist you

Shipping & Returns

Q: Do you offer free shipping promotions or discounts?
A: Yes, we offer free shipping for orders that meet a minimum purchase threshold of HK$350. Once your order subtotal reaches or exceeds this amount, you will qualify for complimentary delivery.

Q: Do you offer international shipping for your essential oil and beauty products?
A: Currently, we regret to inform you that international shipping is not available. Our shipping services are limited to domestic shipments within Hong Kong at this time.

Q: Do you offer local pickup options for customers in the area?
A: Certainly! For customers in the local area, we offer the convenience of local pickup. Once your order is ready for pickup, you will receive an email notification with the pickup location and available time slots. Simply drop by the designated location during the specified hours to collect your order.

Q: How long does it typically take for orders to be shipped and delivered?
A: Our standard shipping timeframe for orders is approximately 2-3 working days. Please note that this estimate may vary depending on factors such as order volume, product availability, and the destination of the shipment.