Terms & Conditions
The following terms and conditions apply to all transactions on aroma.com.hk. Please read carefully and print a copy for reference.
- All prices are shown in HK Dollar, and we reserve the right to change any advertised prices at any time.
- All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
- Payment can be made by Paypal.
- Delivery will usually be within 7 working days.
- Should there be a delay in delivery then we will notify you within 48 hours, you will be advised of the expected delivery date or if the product is no longer available.
- We will endeavor to take all reasonable care, in so far as it possible to do so, to keep all details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
- In the event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 7 days from the date of your order in case it has been delayed. In case of goods received damaged or faulty or unwanted goods please retain the product and contact us within 10 days of receipt, whereupon we will arrange for the item to be exchanged or provide a full refund.
- We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
- All Web site design, text, graphics, the selection and arrangement thereof, underlying source code, and all other material on this Web site are the copyright of aroma.com.hk.
- Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with aroma.com.hk. Any other use of materials on this Web site-including reproduction for purposes other than those noted above, modification, distribution, or republication–without the prior written permission of aroma.com.hk is strictly prohibited.
- At aroma.com.hk, we are committed to protecting your privacy. We use the information we collect about you in order to improve the service we provide. When you make an enquiry, we need to know your name and e-mail address. This enables us to contact you urgently if there is a problem with anything. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the website. aroma.com.hk does not sell, trade or rent your personal information to others.